SMS and telephone best practice: new guidance for organisations

If, like many of us, you are working from home as a result of Covid, you've probably noticed the increase in dodgy text messages and cold calls. Like many phishing scams, the fraudsters behind these messages are preying on real-world concerns to try and trick you into interacting with them.

This blog explains how and why the NCSC produced our new guidance on SMS and telephone best practice, which will help ensure your telephone messages are consistent, trustworthy, and reach your customers without being blocked or deleted as suspicious. In doing so, we'll demonstrate how the UK government addressed the same challenges that many small and medium sized businesses face every day.